Frequently Asked Questions

What services does ibraya offer?
We aim to be your one-stop fashion store, offering a wide range of clothing with fast and reliable shipping. We are fully committed to quality assurance, ensuring every product meets our high standards and satisfies our customers.

Why choose ibraya?
✦ Trusted Product Quality: At ibraya, quality is of paramount importance. Additionally, every product shipped from our warehouse is inspected to ensure it meets our high standards.
✦ Fast Shipping & Free Returns: Orders are meticulously inspected and shipped from our U.S. and overseas warehouses within 2 to 10 business days. We also offer a 7-day free return policy for added peace of mind for our customers. (Only U.S.)
(For other countries, contact us by email)
✦ 24/7 Top-Tier Customer Service: We're here whenever you need us.

What products and brands can I find on ibraya?
At ibraya, you will find a wide range of high-quality products specially designed to meet your diverse fashion needs. Our catalog encompasses a wide range of fashion categories, including women's clothing and accessories, as well as beauty and lifestyle products. We pride ourselves on partnering with trusted brands, both emerging and established, including Judy Blue, Zenana, JadyK, Sew In Love, Double Take, and more, to bring you a selection that is not just wide but also meticulously vetted for quality.

What are your shipping times?
We process all orders through our U.S. warehouse to ensure fast shipping. U.S. products are delivered in 2-5 business days, and overseas-sourced products are delivered in 5-10 business days.
◆ For other countries, refer to our shipping policy.

✦ We ship directly from multiple warehouses as soon as the order is processed.
✦ Delivery times depend on the customer's location, and shipping charges for orders will be calculated and displayed at checkout.

◆ Standard Shipping applies to all shipments.

Where do you ship to?
ibraya currently ships to customers within the United States, including U.S. territories and selected countries outside the U.S.
◆ See our Shipping policy for all shipping destinations.

How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the link (Track my order) on our website with your tracking number.

What happens if the estimated delivery time has passed and I still have not received my order?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at support@ibraya.com or by using the Contact Us page at www.ibraya.com/pages/contact-us

What is your return policy?
ibraya will accept returns within 7 days of delivery. (Only U.S.) (For other countries, contact us by email). Items must be unworn with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable.

What if the product arrives damaged?
If you receive damaged merchandise, please take a picture and email us at support@ibraya.com right away.
Please allow ibraya 5 - 7 business days from the day we receive the returned package to process.

Can I make changes to an order?
When an order is still in Ordered or Processing status (usually within the first 24 hours or less):
We can change:
✦ Product Size
✦ Product Variant
✦ Shipping Address
We cannot change:
✦ Different product
✦ Increase/decrease the quantity of a product.
Please contact Customer Support via support@ibraya.com with the ibraya order number for these requests.

Can I cancel my order?
An order cannot be canceled if it's already in processing status or shipped.
An order may be canceled within 24 hours of purchase, but it is not guaranteed. If this happens, please contact our customer support via support@ibraya.com with the ibraya order number, and we will do our best to help you.

Please note. We work as quickly as possible to prepare your order, so the grace period is brief.

If an order can no longer be canceled, we recommend that you initiate a return for any unwanted items once you receive the package within 7 business days. (U.S. only) (For other countries, please refer to our Return Policy here.
For any assistance, contact us at support@ibraya.com or use our chat service anytime.

What happens if (Return to Sender or Undeliverable Packages)?
Per USPS/UPS/FedEx, returned packages due to incorrect addresses or undeliverable locations can take up to 30 days or more to be sent back to the sender. ibraya is not responsible for orders with incorrect addresses inputted by the customer.

To avoid long wait times and potential manual errors, any package that is returned to ibraya or has a tracking status "return to sender" or "undeliverable" will automatically be refunded.

◆ Please be sure to confirm that the address is correct when you place your order to ensure that the package can be delivered without any further issues.