Thank you for visiting and shopping at iBRAYA. Here are the terms and conditions that make up our Shipping Policy.

About Store Prices and Shipping Fees
All prices on our website are in USD. All charges are billed in USD, while the prices of the products and the contents of your cart are currently displayed in your local currency. The checkout process will use the original currency at the most current exchange rate. Standard shipping is available for most countries, and shipping fees vary by destination.

Note:
All products undergo quality checks before shipping to ensure quality and accuracy. Our partner suppliers inspect each product before packing to guarantee it arrives safely. 99.9% of final customers have a positive purchasing experience.

We hope our buyers read the product description, review the attached pictures, and carefully choose the correct size, color, and other options when placing an order. We want you to be satisfied with the product before paying. Furthermore, we do not permit exchanges due to incorrect attribute selection.

Note before placing an order.
When placing an order on our website, please fill in your full name, including both your first and last names. Make sure to provide your complete address, including apartment number, street, city, state/region, and country. Also, include your mobile number. Otherwise, your package might be returned!

Important Note:
Order Cancellation & Refund Policy
iBRAYA reserves the right to cancel any order, or portions thereof, under the following circumstances:
Inventory Availability: The item is out of stock at the time of order placement or during processing.
Quality Assurance: The item does not meet our strict quality control standards.
To minimize delivery delays, any unavailable or non-compliant items will be automatically cancelled and refunded, while the remaining items in your order will be shipped as scheduled.
Refund Processing:
Funds will be credited back to your original payment method. Please allow 5 to 10 business days for the transaction to appear in your account, depending on your financial institution's processing times.
At iBRAYA, our priority is providing you with an exceptional and seamless shopping experience.

Shipment Processing

Order Processing Time:
All orders are processed within 2 to 5 business days. To ensure maximum efficiency, shipments are dispatched directly from our network of multiple fulfillment warehouses as soon as processing is complete.
High Volume & Transit Delays:
During periods of exceptionally high order volumes, processing and shipment times may be extended by a few days. We kindly ask that you allow additional time for transit and final delivery.
If there is a significant shipment delay regarding your order, our customer care team will contact you directly via email or phone to provide an update.

Shipping Destinations

Shipping Rates
Shipping charges for your order will be calculated and shown at checkout. iBRAYA calculates shipping based on the total weight of the order.

Standard shipping applies to all shipments.

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).

But under normal circumstances, don't worry! “Shipping is usually faster than listed in most cases.”

Delivery Issues
Ensure your shipping address is accurate at checkout. If your order is delayed or marked as delivered but not received, check your tracking link or contact the courier. Still need help? You are welcome to reach out to us—we're here to assist.

Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as it's available. You will be notified via email so you can keep track of the delivery status at every step.

Customs, Duties, and Taxes
www.ibraya.com does not collect any taxes on your order. All fees incurred during or after shipping are the customer's responsibility (e.g., tariffs, taxes).

If a package is returned to us due to unpaid customs duties or taxes, or due to a return to the sender, we will refund the cost of the product and retain the shipping charges.

Please be informed that, depending on your location and local laws, you may be liable for duties and taxes upon receipt of your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which your local customs office determines.

Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible, and we will do everything possible to help resolve any situation within our control.

Refused Shipments

If you refuse or decline to accept your order for any reason without approval from iBRAYA, the parcel will be considered abandoned, and a return for your order will not be processed or issued.

Attention to avoid disappointment!
We encourage customers to read the (Returns and Refund Policy) carefully to ensure all the items are eligible for return.

When we receive negative feedback!
If you require any further assistance or problems, please contact us directly. We will surely solve it for you as soon as we can. We do not accept any NEGATIVE FEEDBACK because it can't solve any problem. Please understand. Thanks!

Please contact our 24/7 Customer Support team via live chat, WhatsApp, or email: support@ibraya.com—We're here to help.